This webinar will outline how firms can better understand and effectively serve their customers by implementing a Net Promoter Score (NPS) strategy. Implementing a Net Promoter Score strategy requires hard work and some new thinking that not every firm can handle. However, if you think you and your firm are ready to take Net Promoter Scoring to the next level, this session is for you. Ed Kless, Sage Metaconsultant, will lead this webinar.
Ed Kless joined Sage in July of 2003 and is currently the senior director of partner development and strategy for Sage Business Solutions in North America. He facilitates the Sage Leadership Academy, Sage Consulting Academy, and is the liaison to the Sage Leadership Academy Alumni Association.
Before joining Sage Software, Ed worked with Tipping Point Advisors, an organization dedicated to the software implementation in companies’ growth and development. Before that, he co-founded Third Wave Business Systems, a Microsoft Business Solutions Partner, in 1996, which grew to 20 team members and 5 million in revenue. At Third Wave, Ed developed the implementation methodology and managed the front and back office consulting teams.
Ed is a senior fellow at the VeraSage Institute, a think tank dedicated to eliminating billable hours in all professional organizations. He is a frequent contributor to industry publications and has spoken at many conferences worldwide. He is the co-host of VoiceAmerica’s radio show The Soul of Enterprise: Business in the Knowledge Economy, which spawned the book The Soul of Enterprise: Dialogues on Business in the Knowledge Economy both with Ron Baker.
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